Who: Sevdeger Ünler is a sales support specialist and an important contact for KRONEN’s customers and representatives. She has also been one of the company’s ISO coordinators since 2020. In this role, she helps with the important task of ensuring that KRONEN is successfully certified in accordance with ISO 9001:2015, the international quality management standard.
Like: “It all began in 2019, when I completed quality management training with the German Association for Quality (DGQ). I have been working as an ISO coordinator in the sales team ever since. Quality management was a completely new and exciting field of activity for me. Since then, we have already gained a lot of experience and are delighted that this year’s audit was yet again successful.
In my position in the sales team, I am responsible for organizational tasks, content-related changes and documentation, for example with regard to operating and work instructions and checklists. At the coordinator meetings, which take place every eight weeks, we discuss topics such as new cross-departmental developments, interface monitoring or the internal transfer of information.
Working in the ISO team provides a good insight into other departments and the company on the whole. This has a positive impact on the cooperation between an extremely wide variety of colleagues, and I think that’s excellent.”
KRONEN has been successfully ISO-certified since 2020. In April 2023, one of its regular audits was conducted by the technical inspection association TÜV SÜD to renew the certification.
KRONEN wants to use this certification to shine the spotlight on its quality objectives, customer satisfaction and continuous further development, in which processes are constantly improved and made more efficient.